Phwin Terms & Conditions — Know Before You Play

Phwin (operated by bundles.com) is an internationally licensed online betting and gaming platform. These Terms & Conditions ("Terms") apply to the Phwin website, mobile app, and all associated services.

By creating an account or using the Phwin platform, you automatically agree to abide by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

We reserve the right to update these Terms & Conditions at any time. Any changes will be communicated via the website and your registered email. Continued use of the platform after any update constitutes acceptance of the revised terms.

Key Definitions

To open an account with Phwin, all of the following conditions must be met. Failure to comply with these Terms & Conditions may result in account termination.

Registration Eligibility

• You must be 18 years or older must be maintained.
• Online betting is not prohibited by law in the country where you reside.
• Each individual may only one account can be opened. If multiple accounts are created, all of them will be suspended.
• All information provided at registration must be accurate and truthful.
• Users whose accounts have been previously closed by Phwin are not permitted to re-register.

Account Verification (KYC)

Phwin may request any of the following documents for identity verification (KYC) at any time:

• National ID Card (NID) or a scanned copy of your passport
• Proof of mobile banking account ownership
• Bank statement or payment slip (if required)

Withdrawals may be temporarily suspended if KYC verification is incomplete. This is part of international anti-money laundering regulations and is also in place to protect your account.

Phwin has specific rules governing deposits and withdrawals. Following these Terms & Conditions ensures your payments are always processed smoothly.

Deposit Policy

• Minimum Deposit: ৳200 (bKash, Nagad, Rocket)
• Deposits are usually credited to your account within 5 minutes.
• Only use payment methods registered in your own name. Payments via third parties are not accepted.
• Deposits made in cryptocurrency may fluctuate in value due to market conditions.

Withdrawal Policy

• Minimum Withdrawal: ৳500
• Each withdrawal request typically takes 15–30 minutes are processed within.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Wagering requirements must be met before withdrawing winnings earned from bonuses.
• The daily maximum withdrawal limit is determined by your account tier.

Payment Methods

• bKash — The fastest and most popular method
• Nagad — Simple & Reliable
• Rocket — Supported by Dutch-Bangla Bank
• Bank Transfer — for high-value transactions
• Cryptocurrency — USDT, BTC (subject to specific conditions)

All betting activity on Phwin is governed by specific rules. Bets may be voided if these Terms & Conditions are breached.

Bet Acceptance

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cashout feature applies).
• Phwin reserves the right to void any bet due to a technical error or incorrect odds.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• In disputes regarding scores or results, data from Phwin's official data provider is final.

Prohibited Activities

• Match Fixing or any activity involving the manipulation of results
• Arbitrage betting by placing opposing bets on the same event to guarantee a profit
• Systematic betting for the purpose of bonus abuse
• Betting using automated software or bots
• Placing bets using another person's account

Phwin regularly offers a variety of bonuses and promotional offers. Each bonus comes with specific terms that must be read before claiming.

General Bonus Terms

• Each bonus has a Wagering Requirement (wagering requirement) that must be met before a withdrawal can be made.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will expire at the end of this period.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Phwin reserves the right to modify or cancel any bonus program at any time.
• Bonuses are for personal use only and may not be transferred or sold.

Welcome Bonus

• First-time registrants who make a deposit will receive a welcome bonus.
• To receive the welcome bonus, your first deposit must be made within 7 days of registration.
• If a promo code is required to claim a bonus, it must be applied before making your deposit.

Phwin is deeply committed to Responsible Gaming. This section of our Terms & Conditions is especially important, as it relates to protecting your mental and financial well-being.

Our Commitment

• Betting Limits: You can set your own daily, weekly, or monthly betting limits.
• Deposit Limits: Set deposit limits to keep your spending in check.
• Cooldown Period: Accounts can be temporarily suspended for a period of 24 hours up to 30 days.
• Self-Exclusion: A request to permanently close your account can be made at any time.
• Reality Check: Get periodic notifications reminding you how long you've been playing.

If you feel that gaming is having a negative impact on your life, please reach out to our support team or seek professional help. For more information, visit our Responsible Play page.

Phwin places the highest priority on protecting your personal data. Our full policy on data collection and use can be found on our Privacy Policy page.

What Information We Collect

• Name, mobile number, and details provided at registration
• Transaction History & Payment Details
• Platform usage data and activity logs
• Technical information related to your device and browser

How Your Information Is Used

• Account Management & Identity Verification
• Fraud & Anti-Money Laundering
• Customer Service Improvement
• Legal Compliance

Phwin reserves the right to temporarily suspend or permanently close an account under the following circumstances.

Reasons for Suspension or Closure

• Violation of the Terms & Conditions
• Registering with false or inaccurate information
• Failure to cooperate with KYC verification
• If evidence of fraud or bonus abuse is found
• Operating multiple accounts
• Submitting a self-exclusion request

You can also close your account yourself

If you wish to stop using Phwin, please notify our support team. You will have the opportunity to withdraw any remaining balance before the account is closed, however bonus balances will not be refunded.

Phwin is committed to maintaining the highest service standards. However, there are limits to our liability in certain situations.

• Phwin is not liable for any bets voided due to internet disconnection or technical failure.
• Phwin is not liable for delays or errors caused by third-party payment providers.
• Phwin is not liable for any loss resulting from your account password or personal details being accessed by another party.
• Unforeseen events — such as natural disasters, cyberattacks, or government directives — may cause service disruptions.

Betting inherently involves financial risk. The decision to bet on Phwin is entirely your own, and you are solely responsible for any losses incurred.

If you have a complaint or dispute, please contact our customer service team first. Most issues are resolved within 24 hours.

How to Submit a Complaint

• Live Chat: Click the chat button on the website or app
• Email: support@phwin.im — send us an email with a detailed description of your issue
• Support Ticket: Open a ticket from the Support section of your account

Dispute resolution at Phwin follows the regulations of our international licensing authority. All final decisions are made in accordance with that authority's rulings.